Privacy Policy

Effective Date: 1st September, 2025

Kizimba (“we”, “our”, “us”) operates an online property platform that connects landlords and tenants. This Privacy Policy explains how we collect, use, and protect your information when you use our website and related services.

1. Information We Collect

• Personal Information: Name, email address and phone number. Collected to authenticate users, manage listings, and facilitate communication.
• Property Information: Photos, videos, and descriptions uploaded by landlords for listings.
• Usage Information: Log data, browser type, device information, and interactions collected to improve website performance and security.
• Payment Information: Transaction and billing details when using paid services or subscriptions.

2. How We Use Information

• To operate and improve our property listing platform.
• To manage user accounts and enable communication between landlords and tenants.
• To ensure compliance with our Terms & Conditions.
• To monitor system performance, prevent fraud, and maintain data security.

3. Sharing of Information

We do not sell or share your personal data with third parties except as necessary to operate the platform:

• With Other Users: Basic contact details may be shared between landlords and tenants when inquiries or rental agreements are initiated.
• For Legal Compliance: When required by law or to protect our rights, users, or property.

4. Data Retention & Deletion

You may request account deletion and data removal at any time. Once deleted, your information will be removed from active systems. Some records may be retained for up to 12 months to meet legal or security obligations.

5. User-Generated Content

Landlords are responsible for the accuracy and legality of the listings they upload. Kizimba reserves the right to remove content that violates our Terms & Conditions or applicable laws.

6. Your Rights

• Access or update your account information at any time.
• Request deletion of your account and personal data.
• Contact us to exercise data access, correction, or portability rights.

7. Data Security

We implement robust technical and organizational measures to protect your data, including:

• Encryption of all data transmitted over HTTPS.
• Access controls to limit who can view or modify personal data.
• Continuous monitoring for security threats or vulnerabilities.
• File upload safeguards to reduce risk of malicious content.

8. Age Restrictions

Our services are intended for users aged 18 and above. We do not knowingly collect data from minors. If we become aware that a child has provided personal information, we will delete it immediately.

9. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted here with a new “Effective Date.”

10. Contact Us

For questions or concerns about this Privacy Policy or your data, please contact us at: support@kizimba.co.ke

This Privacy Policy applies to the Kizimba property platform and related services.
Last updated: 1st September, 2025.